Privacy Policy

1. Introduction

Enfinite Technologies LLC ("Enfinite," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of the individuals who interact with our website, products, and services. This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices available to you.

This Privacy Policy is the external-facing counterpart to Enfinite's internal Data Protection Policy, which governs the technical and organizational controls we apply to data we handle. Where personal data is processed by Enfinite on behalf of a customer within our software platform, that processing is governed by the applicable customer agreement and Data Processing Agreement (DPA), not this Privacy Policy - see Section 2 below.

2. Who This Policy Applies To

This Privacy Policy applies to personal information Enfinite collects and controls directly, including from:

• Visitors to our website
• Prospective and current customers and their business contacts (e.g., individuals who request a demo, sign up for updates, or communicate with our sales and support teams)
• Job applicants and candidates
• Vendors, partners, and other business contacts

This policy does not apply to data our customers process using Enfinite's platform in the course of their own business (for example, operational or well data uploaded by a customer). That data is processed by Enfinite as a service provider/processor under the terms of the relevant customer agreement and DPA, and is subject to the privacy commitments in those agreements.

3. Information We Collect

The categories of personal information we may collect are summarised below:

4. How We Use Information

We use the personal information described above to:

• Operate, maintain, and improve our website and services
• Respond to inquiries, demo requests, and support requests
• Manage our relationship with customers, prospects, vendors, and partners
• Evaluate job applications and manage recruitment
• Send marketing and product communications, where permitted, and in line with your preferences
• Monitor and analyse website usage to improve content and user experience
• Maintain the security of our systems and detect, prevent, and respond to fraud, abuse, or security incidents
• Comply with legal, contractual, and regulatory obligations

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, understand how visitors use it, and support marketing activities. These generally fall into the following categories:

• Essential cookies - required for the website to function correctly (e.g., security, load balancing)
• Analytics cookies - help us understand how visitors interact with our website so we can improve it
• Marketing cookies - used to measure the effectiveness of marketing activities and, where applicable, personalise content

You can manage or withdraw your cookie preferences at any time using the cookie preference tool/banner on our website, or through your browser settings. Disabling certain cookies may affect site functionality.

6. How We Share Information

We do not sell personal information. We may share personal information with:

• Service providers and sub-processors who support our operations (e.g., cloud hosting, email, analytics, CRM, and compliance platforms), under contractual confidentiality and security obligations
• Professional advisors, such as legal, audit, and compliance consultants, where necessary
• Regulators, auditors, or law enforcement, where required by law or to protect our legal rights
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods are set out in Enfinite's internal Data Retention Policy and vary by data category. When personal information is no longer needed, it is securely deleted or anonymised in line with our Data Protection Policy.

8. Data Security

We apply technical and organizational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction, including encryption, access controls, and continuous monitoring. These controls are described in detail in our internal Data Protection Policy. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and relationship with Enfinite, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in Section 13. We will respond to verified requests within a reasonable timeframe.

10. Children's Privacy

Enfinite's website and services are intended for business audiences and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

12. International Data Handling

Enfinite operates as a remote-first organization with personnel and infrastructure in multiple locations. Where personal information is transferred across borders, we take reasonable steps to ensure it continues to receive an appropriate level of protection, consistent with our internal Data Protection Policy and applicable contractual safeguards.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

• Attn: Chief Technology Officer (CTO)
• Enfinite Technologies LLC, 440 Louisiana Street, Suite 900, Houston, TX 77002
• Email: [mail@enfinitetech.com]

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Effective Date" at the top of this policy indicates when it was last revised. Material changes will be communicated by posting the updated policy on our website.

15. Related Policies

• Data Protection Policy - internal technical controls and procedures for protecting data at rest, in transit, and at disposal
• Data Classification Policy - defines data sensitivity tiers and handling requirements
• Data Retention Policy - defines retention periods and disposal schedules by data type
• Vendor Management Policy - third-party and sub-processor data handling requirements
• Information Security Policy - overarching security governance framework

16. Revision History